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SUSIE SMITH
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Communications Professional
Project Manager

Innovator and change maker

Firstly, a little bit about me. I am an ethically driven internal communications professional, with broad experience in the charitable sector, both professionally and through volunteering. I have chosen this career as it aligns my expertise in communications with my desire to make a positive change in the world.

 

In my work, I bring together creativity and innovation with a strong strategic and analytical approach, to deliver impactful internal communications and employee engagement projects.

 

People are at the centre of everything I do – I thrive on collaborating with individuals at all levels of an organization, ensuring that their voices are heard and valued.

Internal Communications and Engagement Officer

WaterAid

Jan 2021 - Present

In this role I work with a small team to manage WaterAid's global internal communications channels. This includes the intranet (hosted on SharePoint), newsletters, webinars and Yammer. 

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I also support on employee engagement projects and recognition schemes. I work across the global organisation with colleagues from every department. 

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My most recent project was working to increase the monitoring and evaluation across all internal communications channels.

Events Coordinator

Macmillan Cancer Support

Oct 2018 - Dec 2020

I coordinated Macmillan's strategic events programme, including staff engagement events and conferences for healthcare professionals.

This included facilitating an internal webinar series, building and managing event websites, content development, managing procurement processes, and working with internal and external stakeholders.

I have also led on data analysis for events, produced event reports, and reviewed evaluation processes.

Business Support Graduate Trainee

Poplar Housing and Community Regeneration Association

Sept 2017 - Oct 2018

At Poplar Housing and Regeneration Association I worked on organisational development, internal communications and staff engagement.

I produced branded content for the organisation's Intranet, such as articles, updates, and info graphics, and organisation wide newsletters.

I also coordinated the staff learning and development programme, managed training events, and scheduled external trainers and speakers.

Professional Experience

My skills

Internal Communications

I have worked in internal comms for three years. I have produced webinars, newsletters, info graphics and ran awareness campaigns. I have also worked a with bespoke intranet platform and Microsoft SharePoint.

Evaluation &
Data Analysis

Through my professional career I have discovered a love of data analysis and evaluation. I enjoy the creativity involved in finding the story within the data and conveying that to others. 

Team work

Working in a talented and receptive team is one of my favourite thing about work. Though I am independent in my day-to-day, I love collaboration and team working to achieve more than you can on your own. 

Innovation

Innovation and creativity are some of my core values. I fully believe in 'thinking outside the box' in order to create unique and successful solutions. 

Project
Management

My background in events management has given me a solid base in project management. I have led on various projects and events, and have completed training on project management techniques.

Voluntary Experience

Trustee

Citizens Advice Bath & North East Somerset

Jan 2023 - Present

Event First Aider

St John Ambulance, Putney Unit

Apr 2020 - Mar 2022

Social Media Volunteer

Haddenham Feast Festival

May 2019 - Sept 2019

Producer

Future Radio Norwich

Oct 2016 - Jun 2017

Befriender

AgeUK Norwich

Oct 2016 - Jun 2017

Coach

Thame Swimming Club

Sept 2012 - Jun 2014

Education & Training

English Literature with Creative Writing

The University of East Anglia

Sept 2014 - July 2017

2:1

Leadership Development Programme

Charityworks

Sept 2017 - Aug 2018

Fellow

Hobbies & Interests

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