SUSIE SMITH
Communications Professional
Project Manager
Innovator and change maker
Firstly, a little bit about me. I am an ethically driven internal communications professional, with broad experience in the charitable sector, both professionally and through volunteering. I have chosen this career as it aligns my expertise in communications with my desire to make a positive change in the world.
In my work, I bring together creativity and innovation with a strong strategic and analytical approach, to deliver impactful internal communications and employee engagement projects.
People are at the centre of everything I do – I thrive on collaborating with individuals at all levels of an organization, ensuring that their voices are heard and valued.
Internal Communications and Engagement Officer
WaterAid
Jan 2021 - Present
In this role I work with a small team to manage WaterAid's global internal communications channels. This includes the intranet (hosted on SharePoint), newsletters, webinars and Yammer.
​
I also support on employee engagement projects and recognition schemes. I work across the global organisation with colleagues from every department.
​
My most recent project was working to increase the monitoring and evaluation across all internal communications channels.
Events Coordinator
Macmillan Cancer Support
Oct 2018 - Dec 2020
I coordinated Macmillan's strategic events programme, including staff engagement events and conferences for healthcare professionals.
This included facilitating an internal webinar series, building and managing event websites, content development, managing procurement processes, and working with internal and external stakeholders.
I have also led on data analysis for events, produced event reports, and reviewed evaluation processes.
Business Support Graduate Trainee
Poplar Housing and Community Regeneration Association
Sept 2017 - Oct 2018
At Poplar Housing and Regeneration Association I worked on organisational development, internal communications and staff engagement.
I produced branded content for the organisation's Intranet, such as articles, updates, and info graphics, and organisation wide newsletters.
I also coordinated the staff learning and development programme, managed training events, and scheduled external trainers and speakers.
Professional Experience
My skills
Internal Communications
I have worked in internal comms for three years. I have produced webinars, newsletters, info graphics and ran awareness campaigns. I have also worked a with bespoke intranet platform and Microsoft SharePoint.
Evaluation &
Data Analysis
Through my professional career I have discovered a love of data analysis and evaluation. I enjoy the creativity involved in finding the story within the data and conveying that to others.
Team work
Working in a talented and receptive team is one of my favourite thing about work. Though I am independent in my day-to-day, I love collaboration and team working to achieve more than you can on your own.
Innovation
Innovation and creativity are some of my core values. I fully believe in 'thinking outside the box' in order to create unique and successful solutions.
Project
Management
My background in events management has given me a solid base in project management. I have led on various projects and events, and have completed training on project management techniques.
Voluntary Experience
Trustee
Citizens Advice Bath & North East Somerset
Jan 2023 - Present
Event First Aider
St John Ambulance, Putney Unit
Apr 2020 - Mar 2022
Social Media Volunteer
Haddenham Feast Festival
May 2019 - Sept 2019
Producer
Future Radio Norwich
Oct 2016 - Jun 2017
Befriender
AgeUK Norwich
Oct 2016 - Jun 2017
Coach
Thame Swimming Club
Sept 2012 - Jun 2014
Education & Training
English Literature with Creative Writing
The University of East Anglia
Sept 2014 - July 2017
2:1
Leadership Development Programme
Charityworks
Sept 2017 - Aug 2018
Fellow